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You’re optimising the wrong thing. While you’re polishing the interface, your customers are making split-second psychological calculations you can’t see. They’re weighing effort against reward, and right now, the effort feels too high.
The real friction isn’t in your checkout flow. It’s in your customer’s head.

This isn’t theory. Every recommendation is backed by academic research, field studies, and real-world case studies. You’ll get the full academic citations, the industry benchmarks, and the practical frameworks you need to implement this tomorrow.
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