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You already paid to get this customer. You already won the sale. So why does your thank-you page do nothing but say “cheers” and point at the door?
There’s a 60-second window, right after checkout, where customers are measurably more likely to buy again than at almost any other point in their relationship with you. Most stores waste it completely. This research booklet shows you exactly what’s happening in that window, what it’s worth, and how to capture it without annoying a single customer.
Rising ad costs. Shrinking margins. Every extra pound of revenue getting harder to earn from cold traffic.
And the whole time, there’s a moment sitting inside your own checkout flow that converts at multiples of your best marketing email – and you’re not using it.
Most merchants either ignore this moment entirely, or get it badly wrong: bolting on random offers, discounting too hard, or interrupting the customer at exactly the wrong point in the journey. Both mistakes cost real money. One wastes an opportunity. The other actively damages trust.
The problem isn’t that this tactic doesn’t work. It’s that almost nobody implements it using the evidence. This booklet gives you the evidence.

This isn’t theory. Every recommendation is backed by academic research, field studies, and real-world case studies. You’ll get the full academic citations, the industry benchmarks, and the practical frameworks you need to implement this tomorrow.
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