This booklet synthesises findings from:

Academic & Peer-Reviewed Literature

Accornero, P. F. (2026). The Shopper Schism. Social Science Research Network (SSRN).

Allouah, A., et al. (2026). What Is Your AI Agent Buying? Evaluation, Biases, Model Dependence, & Emerging Implications of Agentic E-Commerce. ACM.

Balaskas, S. (2026). From recommendations to delegation: A systematic review mapping agentic AI in E-Commerce and its consumer effects. Information, 17(3), 222.

Balaskas, S., Komis, K., Yfantidou, I., & Skandali, D. (2026). When Interfaces “Act for You”: An Eye-Tracking Experiment on Delegation, Transparency Cues, and Trust in Agentic Shopping Assistants. Multimodal Technologies and Interaction, 10(1) [371–372].

Baran, Z., & Karaca, S. (2024). Factors Affecting Customer Experience, Attitude, and Repurchase Intention on Smart Tourism Applications. Current Issues in Tourism, 29, 902–920.

Chakraborty, D., Kumar Kar, A., Patre, S., & Gupta, S. (2024). Enhancing Trust in Online Grocery Shopping through Generative AI Chatbots. Journal of Business Research, 180, 114737.

Ding, Y., & Najaf, M. (2024). Interactivity, Humanness, and Trust: A Psychological Approach to AI Chatbot Adoption in e-Commerce. BMC Psychology, 12, 595.

Fan, Y., & Liu, X. (2022). Exploring the Role of AI Algorithmic Agents: The Impact of Algorithmic Decision Autonomy on Consumer Purchase Decisions. Frontiers in Psychology, 13, 1009173.

Frank, B., & Otterbring, T. (2026). Consumer acceptance of high-autonomy AI assistants is driven by perceived benefits in online shopping settings characterised by scarcity. Psychology & Marketing, Wiley.

Frank, D. A., & Otterbring, T. (2024). Autonomy, Power and the Special Case of Scarcity: Consumer Adoption of Highly Autonomous Artificial Intelligence. British Journal of Management, 35, 1700–1723.

Husairi, M. A., & Rossi, P. (2024). Delegation of purchasing tasks to AI: The role of perceived choice and decision autonomy. Decision Support Systems, 179, 114166.

Kim, T., Lee, O. K. D., & Kang, J. (2025). Why People Trust AI Software Robots: A Mediated Moderation Perspective on the Interaction between Their Intelligence and Appearance. Industrial Management & Data Systems, 125, 2426–2456.

Lee, D., & Hosanagar, K. (2016). When do Recommender Systems Work the Best? The Moderating Effects of Product Attributes and Consumer Reviews on Recommender Performance. Proceedings of the 25th International Conference on World Wide Web (WWW 2016), Montréal, Québec, Canada, 821–826.

Lee, D., & Hosanagar, K. (2019). How Do Recommender Systems Affect Sales Diversity? A Cross-Category Investigation via Randomised Field Experiment. Information Systems Research, 30(1), 239–259.

Luo, Y., Kumar, N., & Yazdanmehr, A. (2026). AI Nudging and Decision Quality: Evidence from Randomised Experiments in Online Recommendation Setting. Decision Support Systems, 200, 114565.

Mari, A., & Algesheimer, R. (2021). The Role of Trusting Beliefs in Voice Assistants during Voice Shopping. Proceedings of the 54th Hawaii International Conference on System Sciences (HICSS), 4073–4082.

Martínez Puertas, S., Illescas Manzano, M. D., Segovia López, C., & Ribeiro Cardoso, P. (2024). Purchase Intentions in a Chatbot Environment: An Examination of the Effects of Customer Experience. Oeconomia Copernicana, 15, 145–194.

Nie, G., et al. (2024). A Hybrid Multi-Agent Conversational Recommender System with LLM and Search Engine in E-Commerce. Proceedings of the 18th ACM Conference on Recommender Systems (RecSys 2024), New York, NY, USA, 745–747.

Ou, T.-Y., Chen, C.-H., & Tsai, W.-L. (2025). Establishing a Dynamic Recommendation System for E-commerce by Integrating Online Reviews, Product Feature Expansion, and Deep Learning. Applied Artificial Intelligence, 39(1), e2463723.

Pizzi, G., Scarpi, D., & Pantano, E. (2021). Artificial Intelligence and the New Forms of Interaction: Who Has the Control When Interacting with a Chatbot? Journal of Business Research, 129, 878–890.

Sadiq, M. W., Akhtar, M. W., Huo, C., & Zulfiqar, S. (2024). ChatGPT-Powered Chatbot as a Green Evangelist: An Innovative Path toward Sustainable Consumerism in E-Commerce. The Service Industries Journal, 44, 173–217.

Schindler, D., Maiberger, T., Koschate-Fischer, N., & Hoyer, W. D. (2024). How Speaking versus Writing to Conversational Agents Shapes Consumers’ Choice and Choice Satisfaction. Journal of the Academy of Marketing Science, 52, 634–652.

Singh, S., & Singh, A. (2024). The power of AI: enhancing customer loyalty through satisfaction and efficiency. Cogent Business & Management, 11(1).

Sun, L., et al. (2025). LLM Agent Meets Agentic AI: Can LLM Agents Simulate Customers to Evaluate Agentic-AI-based Shopping Assistants? arXiv preprint arXiv:2509.21501.

Industry, Consultancy & Platform Analytics Reports

Adobe Digital Insights. (2026, January). Generative AI-driven retail traffic surges across industries — holiday 2025. business.adobe.com.

Bain & Company. (2025, November). Agentic AI in Retail: How Autonomous Shopping Is Redefining the Customer Journey. Bain & Company Publications.

Bain & Company / Similarweb. (2025, December). Bain estimates US agentic commerce market could reach $300–500B by 2030. digitalcommerce360.com.

Baymard Institute. (2025–2026). Cart abandonment rate statistics meta-analysis. baymard.com.

Boston Consulting Group (BCG). (2025, October). Agentic Commerce is Redefining Retail — How to Respond. bcg.com.

Capgemini. (2026). What matters to today’s consumer 2026. Capgemini Research Institute.

Constructor. (2025). How AI agents for ecommerce are changing the shopping journey. constructor.com/blog.

Deloitte Canada. (2025, December). Agentic Commerce: Navigating Fraud Risk and Opportunities. Deloitte Research Publications.

McKinsey & Company. (2025, October). The agentic commerce opportunity: How AI agents are ushering in a new era for consumers and merchants. mckinsey.com.

McKinsey & Company. (2026, January). The automation curve in agentic commerce. mckinsey.com.

Morgan Stanley. (2025, December). Agentic Commerce Impact Could Reach $385 Billion by 2030. morganstanley.com.

Rep AI. (2025). 2025 Ecommerce Shopper Behaviour Report. hellorep.ai.

Salesforce. (2025). 6th Edition Connected Shoppers Report. salesforce.com.

Salesforce. (2025, December). 2025 Cyber Week Results: AI and Agents Propel Global Spend to $336.6B. salesforce.com.

Visa Corporate. (2025). Earning Consumer Trust in the Age of Agentic Commerce. corporate.visa.com.

AI

Agentic Commerce & Your Conversion Rate